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Customer Service Support Officer

Tel: 0800 066 2188

Email: l.m.oShea@thecpc.ac.uk

What my job role is:

The main roles of helpdesk are: assisting all callers with basic queries, assisting with website issues and troubleshooting where possible. Ensuring the information we hold across all systems is up-to-date and accurate.

What I'm professionally passionate about:

I am passionate about learning and problem solving. For example, if a member comes to me with a specific question that I am not proficient enough to answer, I will search until I find a solution. Subsequently, I will utilise that knowledge in the future with other members. I am constantly looking to increase my skills and comprehension in order to provide a better service.

What previous experiences I have that link in with my current role:

I have held a wide variety of customer facing roles in a café, various bar work and several administrative roles. I was also a course representative and chairman of a sports club whilst at university. These experiences have moulded me into the type of person that endeavours to do their best in everything.

My inspiration and motivation:

I am inspired by musicians, comedians, artists and scientists I admire. I am motivated by my flat-mates, friends, mindfulness through the medium of yoga and willingness to better myself.

How would I describe myself in three words?

Polite, pragmatic and perfectionist.